Gift Exchange and Return Policy

 

Buyers Remorse Policy 

Product may be returned in its original un-opened packaging within 15 days of receipt in exchange for another product selection from your gift level. 

Defective/Damaged/Wrong Item Delivered      

We require you to notify us of damaged or wrong item within 48 hours of receipt and defective item within 30 days of receipt.  At that time arrangements will be made to pick up the item. 

Damaged/Wrong Item Delivered via TRUCK

We require you to notify us of damaged or wrong item at time of delivery.  Products cannot be returned once signed for and the delivery has been completed.  

Defective Item Delivered via TRUCK

We require you to notify us within 30 days of receipt if a product is defective. Products cannot be shipped once fuel and/or oil has been added.  At the discretion of the manufacturer either a replacement part will be sent or arrangements will be made for the pick-up of the item.  

Truck Delivery Policy

Most truck deliveries require someone home to sign for the delivery.  Damaged product or wrong item should be refused at time of delivery. Ideally, upon delivery, the customer will remove and inspect the items before the freight company leaves.  Products cannot be returned once delivery has been completed. However, if there is a problem, we will work with the manufacturer to provide replacement parts.  We require you to notify us within 30 days of receipt if a product is defective. Products cannot be shipped once fuel and/or oil has been added. At the discretion of the manufacturer either a replacement part will be sent or arrangements will be made for the pick-up of the item. 

Merchandise Damaged in Transit

You must notify us of damaged or wrong item within 48 hours of receipt.  Arrangements will be made for the pick-up of the item. 

How Can You Contact Us?
If you have questions or comments about this policy, you may email us at CS@chooseyourgift.com or  contact us via phone at 800-868-9132.